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Desired Skills : • Good communication skills is a must. • Working knowledge on computer hardware and networking. • CCNA / MCSE knowledge would be an advantage.
Job Description : • Should have good verbal and written communication skills. • Should be willing to work in rotational shift (including late night shifts). • Should be able to identify and address the computer hardware/ network related issues of users / business clients. • Job involves creating and dispatching the incidents related to computer hardware warranty service. • Should have working knowledge on computer hardware and networking. CCNA / MCSE knowledge would be an advantage. • Should be able to maintain SLA's by increasing competence and efficiency. • Should be willing to be leveraged across skills and processes. • Should be willing to learn new skills as per process requirement. • Should maintain optimum attendance. • Shift / Production Support : Yes , rotational shift (including night shifts). The project is a 24/7 support. • Education / Certifications : Candidate must be a graduate / diploma holder with relevant experience. • There will be client interview for these positions.